Generally, I have good experiences here. Today was a bit different. My stylist had some scheduling mix ups and I had to wait half an hour after my appointment time. Instead of letting me know my stylist was working on someone else in the salon, they told me she was late from lunch. When I saw that it was the stylist that I had been watching for a while, I didn't know why they told me she was at lunch when she was clearly in the salon. I wouldn't have been upset if they had just told me the truth instead of lying about what happened. Secondly, In order to hurry me along, they washed my hair before I could show her what was wrong with my previous cut. She had to take the time to dry my hair to see what was wrong. This all could have been fixed in the first place if they had just offered up the truth and let me wait it out. I'm a pretty patient person, but this method was unprofessional. I wasn't offered any thing to make up the difference neither. Alas, this has nothing to do with the stylist. She was very good and I was grateful that she was able to fix my cut.