KAH is filled with fabulous staff, whose compassion and warmth literally shines out of them. Whether on the phone or in person, I always feel like the person assisting me is interested in my situation and focused entirely on me and my animal. The customer service is like none other! I appreciate that the services are not "cookie cutter" and my personal interests and needs are always considered. Truly, I love my KAH family! I cannot recommend them highly enough....5 stars equals excellent, and they are definitely that.