Honest, reliable, friendly, professional, dead on time. I fully trust their judgement. If they say something needs to be fixed or changed on my car, I know it really needs to be fixed and it's not just some money-making scheme.
Often, they even tell me how much longer I can get by before something needs fixing (for example breaks). This way I got another whole year out of breaks that were "running low" last year.
I would never want to go anywhere else. My cars have a combined age of 33 years. I can just picture what would happen if I dropped them off at another garage that does not have Kirkwood Auto's work ethics. I would walk out with a $1000 list of so-called "repair recommendations". I mean it's a classic, right: Take a 19 year old car to the repair shop, and they will go to town....
Not at Kirkwood Auto.
Just had my car inspected. It "needs" absolutely nothing. So I paid for my oil change and walked away. That's what I call honesty.