My experience was good, overall. The wait for the Dr. once we got into room was 45 min. A little long with a giant dog. But it was worth it. Dr. and techs were professional and gave me confidence in T's treatment. The receptionist was helpful/friendly. Our wait problem stemmed from the appt. not being found in system. I know she made the appt. Stood at desk on Monday and watched her type it in. But she adjusted, we adjusted and all was good. T's bath experience seemed to be excellent.