I had requested a phase 2 haircut and rcvd my confirmation for a phase 2 cut. I arrived at my appointment and a student came and got me. We started the process, but after she washed my hair, I realized she was a phase 1 student. She still did a good job and I liked the end result, but it did take a full 1.5 hours to wash, trim, and blow dry my hair. I was just charged for the phase 1 cut.