Another stylist had erroneously taken my box-color hair from medium-reddish blonde to a dark auburn and I was destroyed - so much so I cancelled a family vacation and at work, I wouldn't come out of my office.
Hita was understanding and kind - and specifically didn't 'box-shame" me about using a box-color. She then found a fairly gentle way of lifting the dark auburn and returning my hair to a color that was very close to what it was before.
Hita and her team are perfectionists as well as funny and kind. It is a warm salon & you can tell the people working there care about each other and their clients.
I found my new color-home for hair care!