I brought my new cat in for her first visit upon my adopting her. She is a wonderful, older cat who was separated from her human by a transfer to a nursing home and she was very upset. We were very early for our visit and she, who hadn't been in a carrier or away from her home for many years, was visibly stressed. Even though we were not scheduled for another 1/2 hour the desk personnel took her back to receive oxygen and make her more comfortable. I can't tell you how much I appreciated their attention. the care you demonstrated made me very comfortable with my decision to bring her to you. She is doing well today, spent about an hour under the bed and is now accustoming herself to her new surroundings with great curiosity, affection and purring.