Friendly and professional greeting . Offered refreshment while I waited. My appt with Abby started on time. Abby has been working with me to help me stop dying my hair and allow my grey to grow out. It's been lovely. Currently I've had her add some other color highlights into my grey for fun. Love it! I also have naturally curly hair. Abby dry cuts my hair and I never end up with...OMG...my hair is too short. Perfect every time.