I was actually disappointed for the first time! I paid for a 45 minute lash refill and specifically asked for a fuller look. I was taken into the room almost 10 minutes late due to the earlier client. This I understand! But the lash artist finished almost 5 full minutes early to get back on track. The result- I paid for 45 and received a little over 30 minutes. More time would have resulted in the fuller look I had asked for! I am not happy with this at all- and I have been going for close to 2 years.