The techs attempted to over charge. They arrived and entered our home at 10:35 am (appt was scheduled for 11:00-2:00, but I was notified) and finished our repairs and were writing the invoice in their truck at 11:33. He re-entered our home at approx. 11:45 with a bill for 2hrs of labor. I disapproved and voiced my opinion. I then reported it to a female in the office. It would be difficult to recommend you after this situation, however, the toilet was installed (even tho the handle is VERY loose) and the leak in the other bathroom faucet is fixed.