I have been having my autos serviced here for many years and am always pleased with the work and the reasonableness of the cost. Your manager, Nick Jarvis, was very friendly and helpful in that he gave me a ride back and forth from the bus stop. However my appointment was for 9 AM, and I brought the car in shortly after 8 AM under the impression that the particular work would only take about a half a day. I returned at 4 PM, and the car was still not done. In fact it wasn't done until 5 PM. So I believe they finished work for walk-ins while leaving mine go. I obviously wasn't happy because I had an appointment in Boulder at 530 PM which I could not make.
Furthermore I was under the distinct impression from your email promotion that I would receive a free oil and filter change if I made any appointment for this extensive work before 7/25.
I will continue to bring my autos to your shop; however, I would like an explanation of why your promotion was so vague.