The facaility was clean and pleasant. I did not get a feeling of personal warmth or compassion from the dentist concerning my fear of dentists. I was in his office for an hour and twenty minutes and he spent a whole 10 minutes with me. I didn't feel I was being heard. It was like his mind was already made up about me before he walked into the cubicle where I was seated. For a first visit, it was very disappointing.