I usually come to this Aveda location and have a really great experience. This last time I went (4/21), it was not so great. I asked him for a trim, and wanted to add more layers but I got the complete opposite. My hair was past my butt, and now it is just above half of my back... definitely not what I asked for. The style of cut I had before I got it cut this time was a hard V cut with layers and everything was blended together nicely and didn't look so blunt at the ends of my hair. How I can describe my hair now is a box-y looking "V" (if you want to even call it that), and I feel like I can just see chunks cut from the ends of my hair which he said it was for "texture". It looks horrible. He tried to "fix" it by curling my hair before I left, but I was still super disappointed at the way it looks. Guess hair always grows back... Next time I will do more research on the hair stylist, and not just make an appointment with anyone available.