My stylist dyed my roots DARKER than they already were and did not add any highlights back in. (Poor lighting in the salon or I would have seen it there.) When I got home I had hair dye all around my hairline, on my neck, chin, and ears. My daughter, who works for another Aveda Salon could not believe it when she saw it!) I couldn't scrub it off after it being there for so long!! My hair looks ridiculous! When I called to have her fix it I was told it would be another week and would cost me $110 more, in addition to the $130+ I had already spent!! She claims I didn't tell her I wanted highlights. I told her I wanted my highlights toned down and my roots blended, whatever she had to do. I look like a clown. I will NEVER go to that salon again.