Lighten up is wonderful!! I had gotten a terrible haircut from a place I won't mention and the woman cut off about 12 inches of my hair (I cried) I walked into lighten up as a walk in and explained what had happened to me. The two ladies at the front desk were beyond sweet and sympathetic for me. Not only did they get me to a stylist right away, they treated me with such care and respect. I had Melissa for my "new cut" and she made me feel better about having now shorter hair. So after such a bad experience at one place, lighten up has made me a life long customer at their place.