The reviews were good for the most part, so I gave them a try. Virginia, the stylist was very nice, knowledgeable and friendly, I was satisfied with my cut. However, I was tempted to leave before I even met her. I was turned off by Katie the receptionist. Even though there were no customers, she acted like I wouldn't be able to get an appointment, since I was a walk-in. She was going to check and I asked if any stylist knew how to cut short hair, she looked at me unpleasantly and said in a demeaning way 'All the stylists know how to cut short hair' I didn't need the attitude. I just recently cut my hair short and am very particular, it's an important question! Luckily Virginia was awesome, but they need to replace Katie because a lot of people would not put up with her and she's the first person you see when you come in. I wouldn't want her working for me, that's for sure.