I am disappointed given the amount of money I was charged. I was charged for all over color and dimensional color, when the stylist only did my roots and the dimensional color (balayage). My roots were dyed much darker than the rest of my hair so there is a very abrupt color change. It looks like a distinct line across my hair about an inch out from the roots. She did say she would try to fix this if I still wasn't happy after a few washes to fade the color. The biggest disappointment was unknowingly being charged extra because I have thick hair and being charged extra for things I didn't ask for or things I wasn't even given the opportunity to agree to. Against my wishes, the stylist thinned my hair out a lot (keep in mind this is the thick hair I was charged extra for) after I specifically said no to the thinning, that I prefer to tackle the problem of thick hair with layering. The other extra charges were treatments I didn't ask for but were told about after they were already applied to my hair. The staff was friendly and professional, but I feel I was highly overcharged given the quality of work and what I had requested. The stylist did a good job with the blow dry and style, but I am not sure if I will go back.