7625 Southtown Crossing
Fort Wayne, IN 46816

Mon: 8:00AM - 5:00PM

Tue - Thu: 9:00AM - 7:00PM

Fri: 8:00AM - 5:00PM

Sat: 9:00AM - 2:00PM

Sun: Closed

88.2% would refer friends and family to us

5 stars Customer since 2021

Kozordered.ie Ali did a great job of getting my new glasses

5 stars Customer since 2021

Wonderful very helpful staff!

5 stars Verified customer

Professional

5 stars Customer since 2021

Thanks

2 stars Verified customer

Problematic software / computer issues made my appointment last much longer than necessary. I didn't expect to be there for 2 hours. I am not sure I am getting any better service or care than I would at any other place, say Walmart, they have a wide selection of glasses, some much more cost efficient and I know there are several other places around town that have a much lower costing product. I don't think I feel good about continuing with Longe Optical in the future because of this. I will begin exploring other options for sure.

Another thing I don't like is how your private business is just out there. Anyone in the whole place knows what you are doing, what your bill costs, if you have insurance, etc. The girl next to me was applying for credit, I can tell you what her monthly income is, etc. That is not good!

Longe Optical - South - OD replied:

Thanks for your feedback, I will definitely take it into consideration going forward. I do apologize for not providing the best possible guest experience and I hope we can make it up to you.

5 stars Verified customer

Doctor takes the time to discuss and evaluate you- did not feel rush.

Very thorough!

5 stars Customer since 2017

I went to the North office and the customer service was amazing!

I was greeted warmly by the manager and he did a fantastic job meeting my needs and answering all my questions.

5 stars Verified customer

very welcoming, impeccable service

3 stars Customer since 2018

Slow I'm not friendly

5 stars Verified customer

Great customer service picking out my frames. Thank you so much!