2040 West 31ST ST Suite C
LAWRENCE, KS 66047

(785) 856-3033

Mon: Closed

Tue - Thu: 8:00AM - 9:00PM

Fri: 8:00AM - 7:00PM

Sat: 8:00AM - 5:00PM

Sun: Closed

96.4% would refer friends and family to us

2 stars Verified customer

I needed my hair highlighted as it has been quite a while since I got it done. It started off good as they do a little massage before they begin to help relax you and that was nice. The stylist (I believe her name was Payton) asked if I just wanted the roots or wanted it all lightened. I wanted it all lightened as that's what I normally do. She asked if I normally have to have it toned and I told her no and I wasn't even sure what that meant, but it was not something ever mentioned before by past stylists as something that was recommended. She explained it and said it's normally an extra $20 and it didn't sound like something I needed, and I told her that. During my wash, she said that my hair looked yellow and like the highlights didn't take well, so she needed to go mix up the toner, and then she was gone. I was sitting there thinking, wait a second, this is something she said would cost extra, and didn't ask if I wanted it. When She came back, she got right into applying it to my hair as I was asking her why I am needing it now compared to past highlights, and clarifying if there was going to be a cost. She said it could be my shampoo or other things that caused the bad highlights, but nothing that she might have done. As for the cost, she said she'd discount to $10 since it was my first time. But I never approved of it- she just did it. I said this to her, and so then she said she wouldn't charge me for it.

I was nervous and panicking from there on. So worried of what my hair would look like. It did look yellow to me, and it also didn't even look like my hair was highlighted. She offered to redo it, but honestly when you mess up hair lights once, and I've never had problems before, then I am not going to want you to try and fix it. My package also included styling, which she did not do.

LOU & CO HAIR STUDIO - SOUTH replied:

Hello and thank you for taking the time to write your thoughts and feelings about your experience at our salon. We take the matters of our clients very seriously and want to be sure you feel that you are being heard. It seems that while you enjoyed the initial experience, the stylist- to-client communication was lacking and we will use it as a teaching moment to prevent any future clients from feeling the same way. Our offer to you still stands, we would like the opportunity to have you leave our salon happy and satisfied. Please give our salon coordinator a call at 785-856-3033 or email us at [email protected] Thank you.

5 stars Customer since 2019

I had my hair cut, colored and styled by Sara Dean and it was absolutely one of the best salon experiences! Talented, friendly stylist and I could t be happier with my new hair.

5 stars Verified customer

I love going to this place. Clean, peaceful, inviting, wonderful environment and great staff. Payton is wonderful and did a great job with my cut. I would recommend this place to anyone!

LOU & CO HAIR STUDIO - SOUTH replied:

Thank you for such a kind and full review! We love to have clients like you in the salon!

5 stars Customer since 2018

Cara does such a great job on my hair and always is very pleasant.

LOU & CO HAIR STUDIO - SOUTH replied:

Thank you for taking the time to leave such a sweet review Debbie, we look forward to seeing you again!

5 stars Customer since 2018

Jessi is always so fun to talk to. She does a fantastic job on my hair and I always enjoy going to the salon!

LOU & CO HAIR STUDIO - SOUTH replied:

We enjoy having you in the salon Mallory! Thank you for taking the time to leave such kind words!

5 stars Customer since 2018

Payton was super friendly and made me very comfortable. She understood what I wanted and made sure I liked what was happening. Everything from the atmosphere to the receptionist, a very pleasant experience.

LOU & CO HAIR STUDIO - SOUTH replied:

Thank you for leaving such a kind review Kim! We hope to see you back soon!

5 stars Customer since 2016

Jessi was amazing, as usual!

LOU & CO HAIR STUDIO - SOUTH replied:

Thanks for the great review Megan, we think you are an awesome client!

5 stars Verified customer

I made an appointment with Jennifer (Lou) as a new customer and came out of the salon with the best haircut I've ever had. I'm extremely satisfied and will definitely be going back. Had a bit of a mix-up making the appointment online; a shampoo and style does NOT include a cut but luckily Jennifer had time to cut my hair that day and I couldn't be happier. Highly recommend!

LOU & CO HAIR STUDIO - SOUTH replied:

Thank you for taking the time to leave such a great detailed review. We will take your comments about our booking system into consideration for future guests!

5 stars Customer since 2012

Both Jessi and Cara are GREAT stylists !

LOU & CO HAIR STUDIO - SOUTH replied:

Thank you for the awesome review Beth!

5 stars Verified customer

Great experience at a reasonable price. Neck massage, wash, cut and style in a very calming atmosphere. Caring stylist who paid close attention to my hair. I'll be back.

LOU & CO HAIR STUDIO - SOUTH replied:

Thank you for taking the time to give us feedback, we're happy to hear that you'll be coming back to see us!

Also in LAWRENCE

Podiatry

Lawrence Podiatry Center LLC

5 stars 864 reviews

We had a very good experience at Lawrence Podiatry. All of the office personnel ( Lesley, Cody, and Leah) were very helpful. Even though we arrived late, they all helped us to catch up on things and save our appt. We appreciated Dr. Pilokowski's assistance as well.
Read More …

Dental

Wakarusa Family Dental

5 stars 9 reviews

100% would refer friends and family to us