We are extremely pleased with the vet care we receive for Pepper. Dr. Dobb is excellent in her handling of our dog. She and all the assistants are well qualified, friendly and caring. They explain all procedures and recommended meds well. We trust them with the care of our pet. We are always a little taken back at the expense of each of our visits, but assume the prices are comparable to others in the industry.
I do, however, have a complaint with the grooming part of Loving Family. We had made an appointment for a shampoo and blow dry for Pepper over a month ago and when we came to deliver her, they said they had no record of the appointment and were unable to give her the service. They apologized but offered no other solution to work her in before Saturday which was the day we were having a party and wanted her to be clean and pretty. This is not the first time we have had confusion and delays in getting her in for grooming. We understand when unexpected emergencies arise, such as a sick child and the groomer couldn't show but a couple of times we were called and told there was a problem in the booking and we would have to reschedule for another day or even the next week. I do like the groomers very much, they do a good job and are very sweet with Pepper, but I really wish the folks making appointments were more competent in the scheduling.