98.8% would refer friends and family to us

5 stars Verified customer

The entire staff was very welcoming, very attentive and expressed concern/great care for my guinea pig.

4 stars Verified customer

Great care and attention given to my pet. Pricier than other places so I may follow up elsewhere.

5 stars Customer since 2012

As you all know your journee and I angels that's what you mean to us and when I had come in I had been not only hurting but hurting for me boy I've been pretty depressed more than ever but all of you have been wonderful to me and bless Samantha what a trooper she is to put up with me truly lovely lady she is

5 stars Customer since 2015

Always friendly and helpful!!

5 stars Customer since 2015

Very caring and understanding.

5 stars Customer since 2017

We brought my Daughters Holland Lop in for nail trimming and they helped us with underside dirty matted fur under her bum. The techs were very helpful in showing us how better to be able to turn bunny over so that we can work to do a better job at keeping her bum cleaner.

Very reasonable in price and are helpful with working with both myself and my daughter due to my poor hearing.

We also inquired for information on Ellie's being looked at and for possible spading and are in consideration of the info to decide how we want to proceed.

You have been great in helping with my getting my daughter more responsibilities and having to work through the learning of having those responsibilities.

Clicked on 9 just because we are still getting to know you.

Thank you again.

5 stars Customer since 2015

The groomers are awesome! They really care about your pet.

5 stars Customer since 2016

Everyone at Loving Family is so caring and friendly. I feel secure that my pet has the best care when I take them there!!! Thanks!!

5 stars Customer since 2015

We are extremely pleased with the vet care we receive for Pepper. Dr. Dobb is excellent in her handling of our dog. She and all the assistants are well qualified, friendly and caring. They explain all procedures and recommended meds well. We trust them with the care of our pet. We are always a little taken back at the expense of each of our visits, but assume the prices are comparable to others in the industry.

I do, however, have a complaint with the grooming part of Loving Family. We had made an appointment for a shampoo and blow dry for Pepper over a month ago and when we came to deliver her, they said they had no record of the appointment and were unable to give her the service. They apologized but offered no other solution to work her in before Saturday which was the day we were having a party and wanted her to be clean and pretty. This is not the first time we have had confusion and delays in getting her in for grooming. We understand when unexpected emergencies arise, such as a sick child and the groomer couldn't show but a couple of times we were called and told there was a problem in the booking and we would have to reschedule for another day or even the next week. I do like the groomers very much, they do a good job and are very sweet with Pepper, but I really wish the folks making appointments were more competent in the scheduling.

4 stars Customer since 2017

This hospital has nice, clean facilities and very friendly people. My dog was happy to come in and didn't want to leave!

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