Terrible experience. Overpriced services and incompetent customer service. I had an appointment with one of their more senior stylists, Humi, and had my appointment cancelled last minute on two separate occasions. The first time I was willing to shrug it off, but not the second time, especially given that hthe fact that I had to go through the construction that is currently underway on Foothill.
The complaint to management simply returned a response that basically said the stylist does his own work at Lunatic.
The truth is the cut itself is average; however, all they do is place a large amount of product in your hair to make it look good for a day until you wash it out.
For Utah prices, the Utah market, there is little justification to pay premium prices unless the customer experience is exceptional. Unfortunately, Lunatic Fringe no longer warrants premium prices as the quality of the services has deteriorated.
Summary: average cut; trendy without substance; disingenuous; poor customer service; avoid.