They are very friendly. They did the best they could for their schedule being mixed up. Even though I had an appointment, it took them a while to accommodate me and they didn't get started until after a half hour after my appointment. After being switched twice, I ended up with Calli. Super friendly. She's a little rough on the head, maybe I have a tender head. I got a baylage and a hair cut done. I was there for 4.5 hours, which is not unheard of, just not speedy either. Baylage looks good, but I have seen better-the color separation didn't look natural when I looked at my scalp-a little drastic. She did an okay job on my cut. It was looking really cute, and then she cleaned it up too much and ended up shortening one side of my hair shorter than the other and leaving a chunk cut out of my hair.. which she apologized for. it was no longer the cute cut I wanted, not horrible, but after four and a half hours I was expecting a little better. I'm not going to lie, I was disappointed.