Made an appointment for haircut and partial highlight. Asked at the end of my call if they did balayage, which I had done last time elsewhere. Receptionist said yes and booked my spot. When I arrived, stylist said I was down for partial highlight and cut. When I told her I'd requested balayage, she informed me there must have been a mix-up as she didnt do that service but went to check the books and explained the receptionist had not booked my appointment correctly. I needed to get both the cut and color done anyway, so asked if she would just go the partial highlights instead and she said no. I did get the cut done and was satisfied but I took a half day off work to get both done and it was weird she wouldn't even do highlights when I asked. Receptionist gave me 20%off next service but it's a question of making the time to get in, which was a real disappointment for me. I chose the time to get cut and color done before 2 big trips and am disappointed I have to try to find now a new time for the color.