As always our visit was exceptional! The vet tech was professional and answered all of our questions.She was excellent with our pup and we will most certainly be back. The one criticism I have is that the of the 2 people working the front counter, neither of which were on the phone, did not greet us when we entered. They just continued with what they were working on on the computer. Once they finished they acknowledged us. (2-3 minutes). Clearly this would not be an issue if just one of them said "Hello, be with you in just a moment." rather than ignoring our existence.