100.0% would refer friends and family to us

5 stars Verified customer

as a returning customer, I provided my request for repairs and as usual I was well taken cared of and my vehicle was returned before the promise date. I am extremely pleased and will definitely refer this facility to my friends....

Master Automotive Centers replied:

Thank you for your great review! We appreciate your business and referrals!

5 stars Verified customer

Caring and professional

Master Automotive Centers replied:

We appreciate your kind words and business!

1 stars Verified customer

I used to go to master automotive a for all my repair needs. They did over $2000 worth of repairs in 2013.

Radiator, water pump, brakes, power steering hoses, thermostat, ect.

I trusted bill and his mechanics.

When I sent my fiancé to them to have her brakes checked she was told she needed a radiator, water pump, brakes all the way around, idler pully and a belt for $1400.

We replaced the pully and belt ourselfs.

She took her vehicle to another mechanic for a second opinion. The mechanic stated no uncertain terms that she did not need work on her radiator water pump or breaks. Instead he merely replaced the worn-out radiator cap.

as for my vehicle, in less than a year my radiator that was installed by Master automotive ruptured. I replaced it myself with the help of a friend and discovered that they had not replace the radiator cap when they replaced my radiator.

Less then a month later I got a bad bearing sound in my front hubs.

When I took it to a mechanic I could trust he showed me where I had 2 different types of grease on my front bearings.

The mechanics at master automotive had just added grease to the bearings. They didn't clean they and they sure didn't pack the grease into them like a competent mechanize would.

I wouldn't reccomend this shop if they were the only shop in Vegas!

Master Automotive Centers replied:

Hi Russell Belian, I'm very surprised and sorry to hear that you are not happy with the service you received. We pride ourselves in providing the highest quality service, and if you are unsatisfied, we are unsatisfied. Please take note that a new radiator will explode as a result of excessive build up of pressure and it is not warranted by the manufacturer. We believe in selling only services and parts that are needed and your radiator cap was in good condition at the time we replaced your radiator. Since I do not know who your fiance is, I'm unable to make any comments. I'm the new owner of Master Automotive Centers and you are welcome to call me to discuss your situation. Thank you, Vic

4 stars Verified customer

Had a niggling problem with my 93 Jeep. Something hit the floor when I started it. Tech and I checked it and found that the transmission mount had become exhausted. Tech was friendly and allowed me into the shop to help with diagnosis. I knew they weren't "throwing parts" at me. The repair was truly needed. Took a while to find a replacement. As soon as the new part was delivered, the Tech installed it and checked it out. Everything is now working well. I'm satisfied that I received my money's worth.

Master Automotive Centers replied:

We appreciate your comments and business!

5 stars Verified customer

always awesome

Master Automotive Centers replied:

Thank you John!

5 stars Verified customer

I'll be back.

Master Automotive Centers replied:

We appreciate your continued business!

5 stars Verified customer

Always. Provide great service

Master Automotive Centers replied:

We appreciate your positive feedback!

5 stars Verified customer

We brought my Husband's truck in when it developed some problems with overheating and the heater not working

several "small" issues - repaired the same day and for less than the estimate.

Master Automotive Centers replied:

Thank you for your business and review!

5 stars Verified customer

As always, we are very pleased with the service and common sense advice we receive from Bill Gross at Master Auto.

We have recommended him to friends and family and will continue to do so.

Master Automotive Centers replied:

We appreciate your continued support and references!

5 stars Verified customer

Bill fixed my problem in no time! Definitley work was done on time as requested. Always a pleasant visit to Master Transmission. Very efficient and he called me to tell me what needed fixed and at what cost so I could make the decision. I've recommended Bill and Master Trans to my girlfriend and mother who have both gotten work done there. You won't be disappointed!

Master Automotive Centers replied:

We appreciate your trust in Bill and the Master Automotive Centers Team. Thank you for referring your girlfriend and mother!