I gave it one star but even thats too much. Extremely unhappy. My appointment was with Andrea for cut, highlights and brow wax. I got there 15 minutes early as I was told and Andrea was with another client which made her late to start my appointment by almost 10 minutes. I showed her a picture of what I wanted which was a very basic inverted bob with a simple caramel highlight. After being there for almost three hours the end result was nothing like I showed her and my brows were uneven. I was rushed out. I called back after I got home to express my dissatisfaction and spoke to Carly at the front desk. I was told that it takes more than one appointment to achieve a caramel highlight and the cut was already discussed. I have had my hair highlighted many times and it never takes more than one appointment to achieve a very simple caramel highlight, the only discussion about the cut was how short I would like it to be in the back. Carly did not want to accommodate any corrections and was extremely unpleasant. After finally agreeing on a time to come back to have the corrections made, she slammed the phone down in my ear. Needless to say I called Tru salon just down the street and they were beyond accommodating, friendly and achieved everything Maxim did not. This was my first experience at Maxim for hair care and unfortunately will absolutely be my last. I hope someone reads this review and actually is proactive in making some very necessary changes. No one should ever have to give this type of review and that should be your first concern.