My whole experience was great and very relaxing! The staff offered me a drink when I first walked in (tea, mimosa, or water) and asked if I was interested in one of their complimentary services as well (which included hand massage, lip exfoliate, and facial wrap to name a few). I booked an appointment looking to drastically change my hair. I was going from my usual long layered hair to a short bob, needless to say, I was very nervous going in. Brittany M was my stylist and she was great! She was very nice and reassuring and I ended up leaving completely in love with my new hair! Thanks Brittney!!