It is extremely difficult to get appointment times that work with school and working moms/dads. The office staff doesn't seem to care about that - in fact says "it's an excused absence from school, you know" and "we reserve the after school appointments for older kids". Any time I need to reschedule (this last time my son came down with Strep) I am questioned as if I'm a adolescent who's making an excuse on why to not go to the dentist. They're also closed on Fridays, which exacerbates their scheduling problems. It's a 15 minute appointment and I am often there for an hour. Dr. Mertes seems nice enough but I can no longer deal with the rude scheduling staff. I should also note 3 other friends of mine will be leaving for similar reasons - one friends child had a procedure done and the follow up appointment was scheduled 3 months later.
We are disappointed to hear your experience with our office was not satisfactory. We agree that your time is valuable as a working parent and we strive to make every appointment comfortable for you and your child. The practice is working to improve our schedule to meet all the needs of our patients. Our team endeavors to meet the needs of each family and we are truly disappointed that we were unable to assist your family in the best way possible. Please contact our office manager Cristie at 330-655-5437 so she can accommodate any future needs of your family.