This was our first time at the office. We just recently moved up here from Florida and a friend of ours suggested Dr. Greg. The over all experience was great. We started off a bit rocky as the secretary that welcomed us was not very friendly. When we first got there I walked up to the desk and she barely even said hello. I stood there not sure what to do as most offices have a sign in and she wouldn’t even make eye contact with me. So finally I told her my kids names and got a response from her still not looking at me. I checked over the paperwork that was handed to me and when I took it back up to the counter still no interaction. I asked her if I needed to sign the HIPPA, Payment, and email that papers that were sitting laminated on the counter and she didn’t respond. So I went to go sit back down and she said, “please sign.” It was all electronic but that was not explained either. After I signed those papers for both kids I turned and walked back to me seat. A couple minutes later she yells from her desk, “Susie Q’s Mom we are just waiting on the cardiologist to confirm she can be seen.” If I’m not mistaken that may violate HIPPA and if it doesn’t it just violates moral code. I don’t feel it’s necissary for other bystandards in the waiting room to know that my daughter has a heart condition.
After waiting for a while in the waiting room we were treated by a dental hygienist. She was super sweet and gave us a tour of the whole facility. The dental hygienist was also great with my kids, 9 and 11 years old. She showed them how to clean their teeth properly with the tooth brush and explained to them everything that she was doing as she was doing it. Then Dr. Greg came over. He was extremely friendly and made us all feel very comfortable talking about just normal life events. Once it came time for him to examine their teeth he was very thorough on what I should expect for them in the future, ortho. YAY!
Now it’s time to check out. Our Dental Hygeinest walked us to the check out area and we were greeted by a new face. She was very friendly and explained to me what appointments we needed to make next and worked with me to get both my kids planned accordingly.
I gave four stars instead of five because of the rocky start. I am very pleased with the overall experience and glad that my kids are happy with it as well!