24.5% would refer friends and family to us

1 stars Customer since 2017

I'm sadly disappointed..

When I first came here I thought "oh everything all in one building" GREAT, abundance of dentists/doctors..GREAT....HOWEVER

-Staff is HIGHLY UNPROFESSIONAL on SOOOOO many levels; fraternizing with their co-workers, half the staff acts as if they slept with each other at one point or another. They rush you without being accurate. If you EVER pay out of pocket KEEP your RECEIPTS!! There's so much miscommunication there that they don't know who does what and when. I had to prove by taking a photo of a receipt that was over months ago from the date of service. If it wasn't a hefty price I probably would have already threw it away!

- The DENTISTS are probably even more horrible than staff because their in your mouth! I've had several bad experiences with the general dentists there. There's a tall black woman who's very pleasant but is a BUTCHER in your mouth. She didn't even put the crown on properly and caused a significant amount of pain fitting the crown on! I never cried in so long from the dentist.

There's also a short white chubby dentist who has a NASTY attitude and doesn't properly check your records nor does she have any quality patient skills. Normally a dentist when examining your teeth and gums is supposed to put any food scrapings on your bib. She had the nerve to tell me, EAT THAT!. NEVER GO TO GENERAL DENTISTRY!!!! The other specialty clinics such as Endo are by FAR the only PLEASANT RESPECTFUL and COURTEOUS office in the entire clinic.

You want extreme hours to be called for an extraction!

1 stars Customer since 2015

I wouldn't give you one start. Poor management good staff. Terrible service by management. I don't think waiting two -four hours for a appointment they scheduled for me is reasonable. Stop wasting people's time.

Check your statements they also charge for services never rendered.

1 stars Customer since 2014

I had a 1pm appointment acheduled and wasn't seen until 2:30pm. When I asked the front desk about when I would be seen they said they had misplaced my file. The room conditions were unclean including holes and stains in the ceiling. The dental equipment also did not look clean. The dentist has to request another set of equipment. The dentist then had to move me mid-appointment to another room because the equipment he needed was not working. This is a joke of a establishment and will be reported to NYC health and safety for inspection. I will never come back for a appointment here.

1 stars Customer since 2015

The worst service I had ever encountered! I would give them zero stars if I could. I spent over 2 hours in the office, 30+ minutes in a chair and I still didn't see the doctor or the hygienist. I was assured every 20 minutes that someone was coming in just a minute and yet I ended up walking out incredibly frustrated. The front desk staff was blaming the hygienist, those were blaming the front desk staff. It was a disaster, to say the least.

Save your time and energy and don't go here.

1 stars Verified customer

One of the worst experiences I had going to a clinic let alone dentist. No respect for the client's needs, just their payment. Front reception persopersonal even worse,cancelled appointments while you were their,not contacting proper insurance...could go on ,but just don't go

1 stars Customer since 2011

I went to see approximately in 2014 the general dentist examined me, told me I've floating teeth. She recommended to get full denture. she refer me to Periodontist and to surgeon in their facility. I received 1 treatment from periodontist and few cleaning. Each cleaning I received the periodontist never examine me. I was told by the Surgeon to remove all my teeth and get full denture. I went to different dentist, he gave me partial bridge on top.

I still have my teeth 2017. I didn't need full denture after all.

1 stars Customer since 2011

The experience is always horrible. The average wait time to see a doctor is about 3 hours! This is ridiculous! It is counterproductive to have an automated system call to confirm an appointment, sending a text to confirm the appointment then have a "live" clerk call yet again to confirm the appointment to THEN turn around and not honor the appointment. I can't make this stuff up! I'm in the union and will HAVE to look for another dentist.

2 stars Verified customer

I spent 3 hours there. The hygienist was very good. Will not comment on the dentist.

2 stars Customer since 2016

I have never had such a dysfunctional visit to a doctor or dentist's office ever before. I had to wait for 45 minutes before I was seen, not including that I was early. The appointment was for a cleaning and it took 2-1/2 hours when the visit was over. The cleaning was fine, but i should not have had to "upgrade" to a deep cleaning, ad it only lasted 20 minutes, although it was thorough. The dentist took 3 personal calls during my exam. I was advised that a filling I have is too big and I should replace it with a crown. I have to rethink my dental needs ad this was completely unacceptable.

1 stars Customer since 2004

It was an eye opening experience, this facility has deteriorated. There were confrontations between staff and patients. There are to many patients, waiting time is to long. Staff is unperfussional and there were many negative reviews. Could not reach the contact office by phone it kept ringing no answer. My research on the dentist resulted in my conclusion that they did not have the experience to performed the implants that I need.