My experience was GREAT! Everything from the moment I made the appt, to sitting in the chair. They were gentle, and explained what they were doing as they were going to do it. Very very, considerate of the pain I was in. Patient! They had more patience than anywhere I've ever been before. I couldn't stop telling the staff how wonderful they were. I LOVE this office, and I will be referring everyone I know. I am a dental nightmare so for ME to say I love a dentist office?? Is a huge step.