93.8% would refer friends and family to us

5 stars Customer since 2015

We had your techs install a new Lennox A/C in MAY, appreciate the professionalism of both techs.

Very happy with the ins ... Read More

3 stars Customer since 2013

The tech was very polite. He told me there is a leak in a vent that is filling with dirt. He told me that MGS would co ... Read More

5 stars Customer since 2015

Excellent and expedient services provided by the knowledgeable staff at MGS for residential refrigerated air.

4 stars Verified customer

Courteous clean-cut service technician, did a great job getting my air conditioning back to work. Would have appreciated ... Read More

MGS Refrigeration, Heating & Cooling replied:

We thank you greatly for your review. We appreciate the honesty of our customers, as this helps our company know the areas of improvement.

To address your concerns and issues experienced, during our peak service times, our office personnel can not schedule specific time appointments and should have advised you that a technician will respond to your service needs between the hours of 8:30 am and 4:00 pm - and possibly after 5:00 pm depending on the service calls received that day. The technician should have called you before going to your home. We greatly apologize if this did not happen.

As for the technician needing to leave to get parts, our technicians carry a wide variety of parts on our service vans and vehicles; however, some parts we don't stock due to the infrequent amount of replacement.

At any rate, we are not excusing any problems that you encountered. We are a growing company and value all of our customers and try to resolve all issues immediately. Again, thank you for your business and your honest review.

5 stars Customer since 2015

I am very impressed with the quality of service I received from MGS in regard to the installation of our Lennox Refriger ... Read More

MGS Refrigeration, Heating & Cooling replied:

We appreciate our customers and thank you, Mr. Deimler, for your business! We take pride in our profession and our customers are the backbone of our business.

Thank you for choosing MGS as your cooling & heating company!

5 stars Customer since 2015

The techs replaced our old unit with a new Lennox. Very professional and clean install. Thanks!

Jeff

5 stars Verified customer

excellent service will definitely use them in any further needs

5 stars Customer since 2014

Great guys, honest service. They were really willing to work with my schedule and put in some extra time and effort. Ver ... Read More

5 stars Customer since 2012

We were very pleased with our technicians knowledge and his abilities. He rebuilt our in floor heating system beautiful ... Read More

5 stars Customer since 2014

Great price and fast service. Accurate quote.