Michael's staff is excellent. I started using Michael & Company many years ago and have continued with them because I know I can trust them. When I used to go to the dealership, I'd be told that my car needed "this and that" repairs and hence my bill would be very high. If there is a problem, you will definitely be notified and asked whether you want to proceed with the fix. One thing, though, is that they are not open on weekends. I just recently went in to have a "trip" maintenance and to replace 2 tires. Since I bought my tires there, I was told that if I needed to have a tire fixed, that they would do it without cost. This may be a new policy -- which I love!!