I hate to do a negative review because I have always been pleased with my experiences at Michael Kluthe, but my experience from the Hair straightening appointment was the worst experience ever. I had asked before anything started if my hair was healthy enough for the process and was told it was, I asked because I had a bad experience about 8 years ago at another salon where my hair was sizzled from the iron being too hot and explained this to Sam before he began. During the iron process he kept burning my scalp and I pulled back saying it was too hot, response from Sam was "no pain, no gain" which shocked me and was repeated every time I complained about the heat. At the end my hair was fluorescent orange and sizzled. I was taken over to Barb and Joyce to see what they could do to fix the colour and they were horrified with the colour. The only thing they could do for me is darken my hair to almost black in order to cover up the fluorescent orange and said I could come back in a week and see what could be done at that time, they did what they could, not their fault at all, they were only trying to fix the problem. So, I had to pay close to $600 to get my hair sizzled and turned black when I am a blonde, not a good deal and the only response I got was shocked looks by anyone who saw me, but noone stepped forward and said we have a problem here and what the plan was to fix it, just handed me the bill and sent me off looking horrific. I have since gone back for another attempt to bring my hair back to a somewhat normal colour with highlights, now it is a light brownish, unfortunately with a green look and another $150. The colour I can deal with because I know it will eventually be okay and I trust Joyce to correct it over time, but the fact that my hair is completely broken and sizzled is something that will take years to correct since it is from the root down. I don't wish this upon anyone so be very careful if you decide to straighten your hair, especially if you have had any highlights or colour and ask questions throughout if you think something seems off, don't let anyone burn you, it just is not right at all, I was in shock, bad experience that cost me my hair and a fortune.
I have rated this as poor and that I would not recommend the salon to anyone, but that is only for the hair straightening and the fact that noone took responsibility, I would highly recommend for the hair colouring, I have never had a bad experience with that.