696 E Colorado Blvd
STE 224
Pasadena, CA 91101

Mon - Wed: 7:30AM - 5:00PM

Thu: 7:30AM - 7:00PM

Fri: 7:30AM - 4:00PM

Sat: 7:30AM - 1:00PM

Sun: Closed

98.9% would refer friends and family to us

5 stars Customer since 2021

When my temp cap came out, I was given an immediate appointment. Appreciate the good customer service. I also appreciate the text system for reminders, etc. that being said, between the emails and the texts I do think the volume of communication is a bit excessive. For example, I received a text prompt to fill out this review from two different phone numbers, minutes apart.

5 stars Customer since 2011

Great dentist. Very professional and friendly staff.

3 stars Verified customer

I think the quality of the dental work is fine.

Unfortunately crucial tasks handled by the front office are very poorly performed:

1. I specifically asked for and booked an appointment with Dr. Leung TWICE. This was done over the phone and in person. But on both appointments, without any explanation or previous warning, I arrived on time and the procedures were performed by Dr. Yung. Given that I have had bad experiences with dentists before, I prefer to have my dental work done by the dentist I have specifically requested.

2. I have an ongoing bill issue, since the insurance claim was not properly handled the first time. I received an annual cleaning covered by my Cigna PPO insurance, only to receive an electronic bill for the full amount. I emailed Kelly to rectify this bill and received no response. It was only when I called the office a week later when Kelly informed me that her email is not working, despite it being listed as the primary contact for billing questions on the bill itself. She told me the claim was still pending, so to not worry about paying. Then a week later, I received a paper bill for the same amount. I brought this bill to my subsequent appointment yesterday and was told they resubmitted the claim so again, to not worry about the bill. Today, I received a call from Kelly. It seemed she was missing my insurance ID in the 2 times that she submitted the claim to Cigna.

3. The online appointment scheduling system is altogether misleading. You can request an appointment, which is different from actually having one. When I received no confirmation, I called the office a few days later, only to be told by Norma that the system was not working. There should be a message on your website, if the booking system is non-operational.

5 stars Customer since 2004

I've been a patient of Dr Yung for over 10 years. His team has always been great. They make you feel like family.

5 stars Customer since 2007

Punctual, courteous, and professional!

3 stars Customer since 2017

All went well except your office did not call me back as promised to get clarification about a conversation I had with Dr Yung about costs for a new cap on my front and related straightening of upper teeth. Also, I would like to know which lab makes your caps so that I may make an appointment to see them

5 stars Customer since 2008

Friendly and thorough. Would highly recommend to anyone looking for a great dental experience.

5 stars Verified customer

As always I am so glad this is my dental office. Everyone is caring, professional and I am given the very highest quality dental care. You are not rushed and everything is explained. They always make sure you are comfortable, which takes more effort in a dental office!!

5 stars Customer since 2021

Great service, I totally lost my fear and felt like I was cared by someone I am close to. I highly recommend to everyone ! Professional and kind , couldnt imagine better service. First time in my life I went back home from the dentist a happy man !

5 stars Customer since 2007

I was treated with care and compassion. The only dentist office I look forward to coming to.

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