My experience at Mile High Eye Institute was excellent from beginning to end. The girls at the front desk explained the paperwork that needed to be filled out. I enjoyed the coffee. Kyle was professional, kind, and answered all my questions. Dr. Richheimer explained Serum Tears. He was very honest in telling me the Serum Tears would not cure my dry eyes. However, by using the tears a good outcome would be making my condition 35% better.