I was grateful for your assistance, however extremely disappointed when I recently opened the Alterna bamboo styling wax product to find that it was COMPLETELY hardened in the small jar. I am not able to use the product at all, as I cannot get it out of the jar. It is solid. Perhaps it is old???
On the other hand, I am IN LOVE with the Philip B. products you introduced me to.
May I bring the Alterna in for a refund?
Dear Dana ,
I'm so sorry about the Alterna Wax. This is so embarrassing for me. You can absolutely bring it back. Please bring the Alterna jar back for me to see what caused it to harden. And if it's old, I'm going to have a word with my distributor. We keep our inventory low and pay so much shipping fee for our frequent orders so our products are always fresh.
In any case bring it back for a refund. I've a gift here for you to make up for your troubles.
Thank you very much for letting us know about this and I am apologizing again. Some thing like this shouldn't happen at Molly's Beauty. Thank you again for helping us keep our standard high.