My family is relatively new to the Overland Park area and we are looking for a new dentist. Once we find one we like we are very loyal and will bring all of our business and refer all of our friends. I hesitated about writing this review because I know I use reviews to make my decisions and it is not my intention to negatively impact someone's business. However, when I weigh that agenda against my desire to be treated with respect, the need to feel respected wins. So, here goes my honest review of this practice.
I will preface this review with I gave Dr. Lucerno two chances to get this right with our family. Once with my daughter and then with me personally. Both times Dr. Lucerno was condescending and rude toward me. In short, he made it very clear that he was looking for items he could bill to my insurance company and upon discovering that our teeth were in good health and there was no real money to be made on his part he acted as though we were wasting his time and he wasn't even remotely interested in us as new clients. He even went so far as to argue with me about whether or not I had previously had a crown, insisting that my prior dentist simply started a root canal and then never finished the job. I explained that the crown broke and fell out and that I wanted it replaced which is why I had come in. After arguing with me about what he believed to be my dental history "based upon looking at my xrays" he asked how old the crown was. I couldn't remember but I thought it was maybe 3 to 5 years old. At that point he got very annoyed with me because he wouldn't be able to bill the insurance. At the time that the crown broke which was about 1 1/2 to 2 years ago I couldn't do anything about it because I didn't have insurance. When I asked Dr. Lucerno what my options were and he believed that he wouldn't be able to bill my insurance he very rudely said "Well, you could do nothing! That's what you've done for the past 2 years!" I "did nothing" because I had no insurance! I thought this was an incredibly rude and insensitive thing to say. He went on to say "We could do a bridge or a dental implant." I asked what is the cost? He replied "Well a bridge would be 3 crowns so you do the math! A dental implant would run you about the same." More importantly, he seemed not even interested in providing either of those services, I can only imagine it is because they might be considered elective and therefore not covered by insurance. Every sentence that came out of his mouth started with a reference to my insurance. I left his office feeling very disrespected. I would not recommend Dr. Lucerno to anyone. By contrast, the rest of his staff seem very kind, the dental hygienist that worked on my teeth was fantastic. I would return to this practice if I didn't have to deal with Lucerno, but since he is the primary dentist I will just need to take my business elsewhere.