I love Muddy Creek, but I had a less than stellar reception yesterday. The vet tech was wonderful, we love Doctor Fields, but we didn't know any of the girls at the reception desk, and they didn't seem to care to know us or even that we were there.
Two of the ladies were carrying on their private conversation, and didn't acknowledge my presence. Struggling with 2 dogs, I sat down after a minute, and sat there for at least 5 minutes before a 3rd woman was able to get off of the phone, and I called out to her. The other 2 were still having their private conversation.
I did mention it to the Vet Tech, who handled it beautifully. She apologized. No excuses. Just sincerely acknowledged my frustrations. She was friendly, and made me feel very welcomed.
As I said, we love Dr. Field, who always makes the dogs feel better.