I came in for an exam and cleaning. I was able to pre-fill the forms on-line, was cheerfully greeted when I came in, and was given a thorough explanation of my insurance benefits. I sat in a very well designed and confortable waiting room and was offered a choice of beverages while waiting. Note: I only waited because I was early, Dr. Katayev saw me on time.
The staff was extremely curteous. Dr. Katayev did an amazing cleaning job and did not push any cosmetic procedures on me (as I have seen in other offices).