My hot stone massage was heavenly! Vinny is always on point, and I'm never disappointed. My facial (microderm) on the other hand was not so great, which is the first time that's happened. I've had this service several times here, and it's always been wonderful. A newer Esthetician provided my service - non-personal, unengaged, worked in the dark majority of the time, whick caused black residue to be left on my face in several places. I didn't notice it until I was out in public.
I've been coming here for over 15 years now, so that experience won't hinder me from coming back, I just won't have that person working on my face ever again. Natural Balance is a wonderful establishment!!!