The first couple times I went, I was very impressed with the hospitality, patience and services. This past Fri when I went, I felt almost rushed from the time I came in until I left. The masseuse was not paying much attention to my suggestions on where I was hurting and needing treatment. The massage was very fast and not deep and after we were done, I was not met outside in the relaxation area to determine how I was doing, offer a drink or anything else. Part of the therapy I feel is also the atmosphere provided to the client and I did not feel relaxed or welcome. If I wanted this type of treatment, I would go to Massage Envy. I sincerely hope this is an isolated incident.