Dr Ness and his staff are exceptional. Jake and Kevin, 2 of the techs are so nice to me when I bring one of my birds in. Griffin, my male grey, had surgery yesterday and I got updates till I picked him up this afternoon. They made sure I knew what to watch for and the instructions for medication. Even though I'm not seeing the office girls (due to covid 19 precautions) they are so very nice in any phone contact. Dr Ness doesn't try to push anything to bring the bill up higher. He explains what he thinks and you make your choice as to what is done. Don't hesitate if you are thinking of using him.