I recently moved to Stow from out of state and had a crown come loose yesterday. Picking a new Dentist was not high on my list...but one of my new neighbors recommended the New England Dental Group in Marlborough...and I am so glad that he did. I called them around 10:40 AM and was greeted by a very upbeat, cheery and professional individual (Gabby) who took the time to listen to me...and then due to a cancellation...was able to book an appointment for me at 11:30 AM.
I was totally impressed with everyone I came in contact with...and actually had a good time at the dentist yesterday. I was able to get my teeth cleaned, had my annual exam and got my crown taken care of...and even scheduled my next six month cleaning. My new dental hygienist (Caitlin) did a fantastic job and really took the time to listen and get to know me. Dr. Basha was just as fantastic. He took the time to listen and get to know too...and was very thorough in taking me through my options...patiently answering my every question. Shalece, Dr. Basha assistant, was of the same high caliber of friendliness, listening, getting to know me, her professionalism and doing an excellent job.
Gabby then sat down with me and took me through the insurance coverage and financial aspect of the options presented to me. I have never had any doctor's office do that...it was impressive to say the least.
Thank you everyone at the New England Dental Group for quickly and professionally addressing my crown issue...and for making my transition from a Dentist that I have been going to for 20 years...so easy and pleasant!
I feel like I am part of the family...just like I did at my last Dentist.