97.9% would refer friends and family to us

5 stars Customer since 2016

very knowledgeable made me confident that I was getting the proper treatment

5 stars Customer since 2017

Very efficient, very professional. Wonderful experience. Thank you!

4 stars Customer since 2017

Service is wonderful the dentist is very skilled. The billing can be careless though. I prepaid for my services however on my final visit I had a filling upgraded from a level one to a level two.. when I went to checkout I had a payment due for the upgraded service... however it was for the price for the full days worth of work which I already paid for vice the one upgrade... after voicing my concern the lady decided decided to have me pay the copay for the full price of the two surface filling... i should have been charged the copay for the DIFFERENCE between the level one and level two filling not the full copay for the level two since I already paid my copay for the leve one... I did not stay to have this resolved because I did not want to complain about a fee between 10 and 20$ in the front of the store with everyone's attention on the situation when the lady behind the counter was not helpful in the situation.

5 stars Customer since 2011

Excellent visit as usual. The hygienist who cleaned my teeth is the best. I believe her name is Kaitlyn

5 stars Customer since 2008

Caitlin was great! Kept me informed about what she was doing to help my gum infection. She was very personable and made sure I was comfortable! Will definitely request her again!!

5 stars Verified customer

Honest recommendations and answers all questions . Comfortable surroundings. Excellent office support for clients.

4 stars Customer since 2014

Hygienist was very thorough. I was a bit surprised at the diagnosis of gum disease because I have had regular checkups at that office for quite sometime and was never told I was a candidate for this problem.

5 stars Customer since 2011

Very professional and friendly environment. I would definitely recommend it to my friends.

Keep up the good work.

3 stars Verified customer

Overall a good experience. One thing that did make me uncomfortable was the dental assistant. Before the procedure she was looking for compliments talking about being fat so someone would call her skinny, I thought that was very unprofessional. Also during the procedure, it seemed like she didn't really know what she was doing, she had to be corrected a lot. Then after the procedure I asked her a few questions and she couldn't give any answers and instead of asking to learn just provider super vague answers which were not helpful. I probed to try to learn more, but quickly realized it was pointless.

Overall good, but thing some of the dental assistants need more training.

New England Dental Group- Marlborough replied:

Thank you for the review. We are always looking to improve our experience for our guests. We are constantly training our team members, especially the newbies. This reminds us that we have still work to do in this department. Thank you for your honest feedback. The team at NEDG.

5 stars Verified customer

Great! Fast, very comfortable, easy to be there

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