100.0% would refer friends and family to us

5 stars Verified customer

Honest friendly service. Had my timing belt changed. Good price and they didn't recommend repairs I didn't need.

5 stars Verified customer

Excellent service and the work is always done in a reasonable amount of time. Very nice people and I highly recommend them !

3 stars Verified customer

Customer service was good. Unfortunately, I was disappointed when I came in for an inspection, only to have you checking my air filter and oil which did not have to been done for an inspection. When I agreed to have the air filter changed, no one told me it was going to have to be ordered as I sat and waited for an hour. This was both discouraging and disheartening, give my previous good experiences with Northgate.

You should always inform the customer of what your doing, and why?

Northgate Auto Service replied:

Hey Ms. Mclean,

I apologize for your long wait. We do strive to get you in and out as quick as possible and when the service takes that long we understand the great inconvenience it can cause so I apologize for that.

In terms of checking the oil and air filter, these are standard practices for our techs as we complete a courtesy check over of every vehicle that enters the shop so we can provide our customers of a summary of items that need attention or may need attention in the near future. While we do provide a summary of the check over, we do not pressure you for the service but instead just like bringing these things to your attention. I apologize that it was not clear that the air filter was not needed to pass the inspection itself. We will make sure that is clearly communicated going forward.

As always we greatly appreciate your business and hope to be able to serve you again in the future.

5 stars Verified customer

Northgate Auto keeps our four of our families cars running, even the 14 year old van. They are wonderful to work with and we recommend them highly.

5 stars Verified customer

Always have a great experience and they do a great job and very friendly i don't go any where else and I appreciate their honesty

5 stars Verified customer

My car needed to be inspected and I dropped in early in the morning to see if NAS could do it. They fit me in and while I waited I got some work done. They had me in/out in no time.

5 stars Verified customer

Dependable, friendly, and fast as always.

5 stars Verified customer

My family and I all have our cars serviced at Northgate. Miss Pya is excellent and the mechanics always do great work at a reasonable cost. Highly recommended.

4 stars Verified customer

Friendly staff, greeted with a smile and felt welcome. Given a clear time-frame for when I'd hear something back and called when the job was done. Started going to this repair shop >1 yr ago and have been happy since.

5 stars Verified customer

excellent customer service they make you feel like family meeting the needs of there customers