John and his team at North Road Auto write the book on what professional service is all about. Explanations are thorough and can be understood by the customer. The work done is exceptional, and they stand behind the quality of any replacement parts that they install. In short, dealing with John provides a reassurance and confidence that whatever is being done will be done properly. Peace of mind and confidence at the completion of a job have great importance when a person must depend on others to do what is necessary, especially in these times.