I have been using Nuovo for the last 6 or 7 years while I am here for the winter. I had Rochelle as my hairdresser until last year, when she moved away. I had been to Jamie last year, and went to her the other day for what was supposed to be a light trim. She ended up cutting several inches off, and then tried to hide her mistake from me. I honestly do think it was a mistake, and instead of admitting it, tried to dupe me into thinking she took more off because my usual hairdresser had made a mistake. I would probably be okay if Jamie had just admitted what she had done, but the fact that she tried to hide her mistake means I will not go back to her, nor to Nuovo.