While my stylist was very sweet and personable, I wasn't offered the facial or hand massage. Generally there is a neck massage pre shampoo and I didn't get that either. I had a later appointment and called to let the staff know I got caught in traffic and I did arrive almost ten minutes late, but the salon was still bustling. Perhaps there was a miscommunication between my stylist and myself and perhaps I should have made it more clear that I would have liked more of a style, but I left underwhelmed with the experience. Not sure if she was in a hurry or thought I was, but it was certainly a rushed cut and it shows now that I have seen it dry. I only go to Aveda salons and for an $80 service, I was pretty bummed. When I style it properly tonight, maybe it will look better...otherwise, I was probably go back to my previous Aveda stylist to see if she can punch it up. She was very nice though. I should have spoken up.