98.3% would refer friends and family to us

5 stars Verified customer

I stopped by to my an appointment. Very helpful. I arrived at 8am, they verified the problem and by 9am I was finished. I would recommend to family & friends.

3 stars Verified customer

I normally have EXCELLENT service, but was a bit disappointed on this last visit. I had been in the week before and it was determined that I needed 2 new tires which needed to be special ordered. I had requested a few other services that day as well but it was decided to wait until the tires came in to complete those services. Once the tires came in, I was called and presented on a Saturday morning to get the tires installed and the other small services I had requested the week prior. There was a gentleman in line that was taking quite a bit of time and I waited for about 15 minutes for him to finish with the front desk person, which resulted in my having limited time. Once he was finished with the front desk person, I informed the woman at the front desk that I was in a bit of a hurry (my ride was patiently waiting outside for all of that time) and then she was quite unpleasant. I decided to leave due to her rude behavior but came back due to the fact that these tires had been special ordered and I did not want to go elsewhere (even though Costco is cheaper) due to that special order, even with the poor behavior exhibited by the front desk woman. When I picked up the car, the other services that I had requested the previous week had not been completed although that is not Nuttall's fault. I assumed they were in the computer and was trying to limit my interaction with the front desk woman so just told her that the services I needed should be in the computer. I only write this because of the rude behavior exhibited by the front desk woman. Unfortunately, 99% great service often becomes clouded when the front desk person exhibits poor customer service skills. I will certainly return but do hope that the front desk woman is trained further on some "soft skills" or customer service skills.

4 stars Verified customer

The service at Nuttall is great. If there's any way to more accurately estimate wait time it would be genuinely appreciated. I'm a repeat customer and I'll probably bring my business back. I promise that it isn't upsetting to hear 3-4 hours instead of 1 hour if I know up front.

Thanks.

Nuttall Tire replied:

Thanks for your review! We do our very best to provide accurate time estimates. It's our hope that we didn't tell you an hour and it take 3-4 because that is certainly not normal. We would love to reach out to you to try and get some clarity on this. Being "Anonymous", please give us a call as it will help us to be better at what we do. Thanks!

5 stars Verified customer

Workmanship was great, but the two-plus hour wait for an oil change, plus tire pressure and fluid level checks seemed a bit longer than it should have been since I had an appointment. I value the quality of service at Nuttall so I am willing to spend the time in the waiting area, but it would be good if the technicians could pay a bit more attention to beginning work on a car at or near the scheduled appointment time.

Nuttall Tire replied:

Bernadette, thanks for your review. Apparently we had a misunderstanding somewhere because we don't actually schedule appointments for oil changes, so our apologies on that confusion. However, we agree with you that 2 plus hours is too long for an oil change which is not normal. I believe you caught us on a day that we were at the height of our busyness. We definitely look forward to seeing you next time and making that up to you. Thanks again!

4 stars Verified customer

Overall good experience. Called to inform of additional issues found on my Mini and provided options for repairs needed.

Nuttall Tire replied:

Glad to hear it Alan! Let us know how we can help further. Appreciate the business!

5 stars Verified customer

Excellent service!!!

Nuttall Tire replied:

Thanks Ronald, we appreciate your review and your business! Look forward to seeing you again soon.

5 stars Verified customer

Stephen and team do great, quality work and Joey is an exceptional service manager!

Nuttall Tire replied:

Thank you for your kind words. We appreciate the encouragement!

4 stars Verified customer

This was my first time using Nuttall Tire for any service and my experience was great! They kept me highly informed of any issues found. I will definitely be back for services in the future. Keep up the great work, Nuttall Tire!

Nuttall Tire replied:

David, thanks for your review, and thanks most of all for coming to see us! It's a pleasure to have you as part of our family and we look forward to seeing you again soon.

5 stars Verified customer

Most professional tire store in the entire Columbia area, perfect as always!

Nuttall Tire replied:

Warren, thanks for your business and thanks for your kind words! It's a privilege to serve and take care of you. See you again soon.

5 stars Verified customer

As always, excellent customer service and the best prices.

Nuttall Tire replied:

Thank you Carol! We appreciate your review and your business! It's always a pleasure to serve! See you next time.