98.0% would refer friends and family to us

3 stars Verified customer

Overall, my experience was fine (not great). The only reason is wasn't great was my "patient counselor", Shawna. Honestly, I am very disappointed. When I first contacted NVISION and went in for a consultation, she was responsive and helpful, and really seemed interested in helping me... until it came time to schedule. I wanted to wait for the following year (approximately 2-3 months) so that I could max out my medical flex account - and once I told her that, she basically became unavailable. She didn't return (multiple) phone calls promptly, and when I complained she told me to email her for a quicker response... which didn't happen either. She really put an incredibly sour taste in my mouth; which sucks because for nearly 5K, I would have thought they would bend over backwards to keep me happy. Now that I have had the surgery, I wish I was happier about my experience. The surgery itself was fine - staff was good, surgery was quick and easy. Dr. Tooma was kind and performed the surgery, and I appreciate his care. And not needing glasses nor contacts anymore is amazing. But honestly, the more I write about it, the more pissed off I am. If I were to offer some constructive criticism, it would be to implement a 2 day response policy - return calls or emails within 2 days... period. Having to call, several times, over several days/weeks, and then being told that an email will receive a faster response, and then it doesn't... I am pissed - I doubt I will recommend NVISION because of her.

5 stars Customer since 2018

Everyone was very nice and very informative. Dr. Thuy Hua did my pre op and she was super nice. Dr. Tooma was my surgeron. I didn’t feel anything. I went home went to sleep and woke up the next day able to see and drive myself to my post op appointment.

5 stars Verified customer

I'm very grateful they walked me through the whole process and answered all of my questions quickly.

5 stars Customer since 2018

Very professional and friendly, they walked me through the entire process multiple times to explain and provide reassurance. The surgery itself was extremely quick and completely painless, with instant results!

4 stars Customer since 2018

Overall great service and I’m THRILLED with my results.

My one complaint is it’s difficult to get through to someone on the phone.

5 stars Customer since 2018

I had cataract surgery on my left eye and I am hoping to perform same on my right eye next week. To see 100% clear and no eye glasses is a blessing and a miracle.

Thank you Drs. Sheril Rowen

4 stars Customer since 2017

Appointment time! But in the end happy with results.

5 stars Customer since 2018

Wow! I am two weeks into my lasik procedure and the only regret is not having done this sooner. The entire process with NVISION was seemless. Prior to the lasik proceedure, my NVISION contact Savannah walked me through the process and answered all my questions. She returned my calls promptly and really made sure I was was well informed and confident about having this done. The day of my procedure, all the staff, starting with the front desk were helpful and sensitive to my anxiety. Knowing that Dr. Tooma would be personally correcting my vision really put me at ease. Thank you NVISION for changing my life!

5 stars Customer since 2017

It was overall a fantastic experience. Great staff and very courteous.

5 stars Verified customer

Had PRK with Dr. Tooma. He did an amazing job! Almost 1 week and I'm already seeing pretty well. On the road to recovery.

The entire staff from consultation to post-op was very friendly and helpful. Dr. Trieu and Dr. Blackwelder did my pre through post-op checks. Great teamwork.

Office was clean and inviting, modern, easy to get to. Overall, an awesome experience.