The girls at the desk and my hygenist go out of their way to be friendly and helpful. I had to wait about 20 minutes due to an emergency, and I was offered a $10 gift card for the inconvenience. That never happens anywhere else. Also, it was the first time in all the years I've gone there that I wasn't taken exactly on time. Great staff - very well-run office, great treatment by Dr. Sindelar.