In the past I had another company out for multiple service calls on an intermittent starting issue on my Generac home generator, which spanned ~ 1year. They kept informing me that I had a fuel delivery issue and it wasn’t the generator. I then decided to trouble shoot it myself. I have an extensive mechanical background (mechanic and also a degree in engineering). I have worked for an automotive company for 28 years and restored many vehicles. So I do know a little about engines. I worked with my local gas company to check my gas meter, measure service line pressure, and check for any obstructions in the line to the generator. No issues were found. I went on-line and found (3) other Generac service companies. The first (2) I left voice mails messages. I never received a return call. I called Oak Electric and was greeted by a very cordial young lady who set me up with an appointment and explained all the costs in detail for the service call. Since my “no start” issue only happed on the “first cold crank” condition I took the day off from work so be there when the service tech showed up to answer any questions he may have and to oversee the service call. The tech (I believe his name was Mike) arrived on time and was very professional. After giving him the background on the issue, he had the unit up and running within an hour and a half. This guy was very impressive (i.e. “knew his stuff”). I would definitely recommend Oak Electric!